Reputation Management

You’ve worked hard creating, developing and maintaining your brand, image and reputation of your company. You pride yourself on who you are, what you do and the quality of services you offer. The problem is keeping everyone always 100% happy. It’s impossible. Your employee could have had a bad day, or maybe the customer just couldn’t understand the process and what was needed resulting in an unpleasant experience for the customer.

This unhappy customer then goes online and gives you a bad review. Now that review is being seen by new potential customers who could decide not to use your business because of this review.  That is why maintaining your reputation is so important.

With our customer review management we will monitor and search customer reviews across the internet including Google, Facebook, Yelp, and Citysearch, in real time. We will then respond to new reviews for you. This allows you to have someone to respond to any negative review out there to see what you can do to remedy the situation and turn the unhappy customer into a happy customer.